Customer Support Executive

Job Overview

Manipal Digital is seeking a highly motivated Customer Support Executive to join our dynamic Customer Service team in Udupi, Karnataka. This is a full-time, on-site role ideal for freshers with strong communication skills and a passion for delivering exceptional customer service in the digital marketing industry.

As a Customer Support Executive, you will be the first point of contact for our clients, addressing inquiries, resolving issues, and ensuring a seamless customer experience. If you thrive in a fast-paced environment and enjoy problem-solving, we encourage you to apply.

Key Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues related to digital marketing services.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to escalate complex issues and ensure resolution.
• Assist in onboarding new clients and provide product/service training.
• Gather customer feedback and share insights with the product and marketing teams.
• Monitor customer satisfaction metrics and identify areas for improvement.
• Stay updated on company products, services, and industry trends.

Required Skills & Qualifications

Essential Skills:

• Excellent Communication: Fluent in English (written and verbal) with the ability to articulate solutions clearly.
• Problem-Solving: Ability to analyze customer issues and provide effective resolutions.
• Interpersonal Skills: Friendly, empathetic, and professional demeanor.
• Basic Technical Proficiency: Familiarity with CRM tools, email systems, and digital marketing platforms is a plus.

Education & Experience:

• Education: Doctorate (Any field, though Marketing or Communications is preferred).
• Experience: 0-1 year in customer service or a related role. Freshers with strong communication skills are encouraged to apply.

Why Join Manipal Digital?

At Manipal Digital, we pride ourselves on fostering a collaborative and growth-oriented work environment. Here’s what you can expect:

• Learning Opportunities: Gain hands-on experience in the digital marketing industry.
• Career Growth: Clear pathways for advancement within the customer service and broader organization.
• Supportive Team: Work alongside experienced professionals who value teamwork and innovation.
• Employee Benefits: Competitive salary, health benefits, and a positive work-life balance.

Work Environment

This role is on-site at our office in Udupi, Karnataka. Our workspace is designed to encourage creativity and productivity, with modern amenities and a vibrant team culture.

Note: This is not a remote position. Candidates must be willing to work from the office.

How to Apply

If you meet the qualifications and are excited about this opportunity, we’d love to hear from you! Please submit your resume and a cover letter outlining your interest in the role to our HR department.

Application Deadline: [Insert deadline if applicable]

Contact Email: [Insert HR email]

Address: Manipal Digital, [Insert full address], Udupi, Karnataka, India.