Customer Support Specialist

About Tech Mahindra

Tech Mahindra is a leading global provider of digital transformation, consulting, and business reengineering services. With a strong presence in the e-commerce sector, we empower businesses to enhance customer experiences through innovative solutions. Join our dynamic team and contribute to shaping the future of customer support in a fast-paced environment.

Job Overview

We are seeking a motivated Customer Support Specialist to join our growing e-commerce customer service team in Bangalore. This full-time, entry-level position is perfect for individuals with 0-1 year of experience who are passionate about delivering exceptional customer service in the digital commerce space.

• Job Type: Full Time
• Industry: E-commerce
• Department: Customer Service
• Experience Level: 0-1 Year
• Salary Range: 1-2 LPA
• Education Level: Higher Secondary
• Work Location: On-site (Electronic City, Bangalore)

Key Responsibilities

As a Customer Support Specialist at Tech Mahindra, you will be the first point of contact for our e-commerce customers, ensuring their queries are resolved efficiently while maintaining high satisfaction levels.

Primary Duties:

• Respond promptly to customer inquiries via phone, email, and live chat
• Handle and resolve customer complaints with professionalism
• Process orders, forms, applications, and requests
• Keep records of customer interactions and transactions
• Communicate and coordinate with internal departments
• Provide product and service information to customers
• Identify and escalate priority issues to appropriate teams
• Follow up on customer inquiries not immediately resolved
• Maintain detailed knowledge of company products and services
• Participate in training programs to enhance customer service skills

Required Skills and Qualifications

The ideal candidate for this Customer Support Specialist position will possess the following:

Essential Skills:

• Excellent communication skills (written and verbal) in English
• Basic understanding of e-commerce platforms and processes
• Strong problem-solving abilities
• Active listening skills
• Ability to handle stressful situations professionally
• Basic computer proficiency (MS Office, CRM software)
• Time management and multitasking capabilities

Education and Experience:

• Higher Secondary education (12th pass) required
• 0-1 year of experience in customer service (freshers may apply)
• Prior experience in e-commerce or retail sector is a plus
• Technical aptitude to learn new software quickly

Work Environment

Our Electronic City office in Bangalore provides a vibrant and supportive work environment with:

• Modern workspace with ergonomic facilities
• Comprehensive training and onboarding
• Opportunities for career growth in customer service
• Collaborative team culture
• Regular performance feedback
• Employee engagement activities

Benefits and Perks

Tech Mahindra offers competitive benefits for our Customer Support Specialists:

• Competitive salary package (1-2 LPA)
• Performance-based incentives
• Comprehensive health insurance
• Paid time off and holidays
• Professional development opportunities
• Transportation facilities (subject to location)
• Employee discount programs

How to Apply

Interested candidates meeting the qualifications are invited to apply for this Customer Support Specialist position at Tech Mahindra, Bangalore:

1. Prepare your updated resume highlighting relevant skills
2. Write a brief cover letter explaining your interest in the role
3. Visit our careers portal at [Tech Mahindra Careers Link]
4. Search for "Customer Support Specialist - Bangalore"
5. Complete the online application form

Application Deadline: [Insert Deadline Date]

Note: Only shortlisted candidates will be contacted for interviews. Tech Mahindra is an equal opportunity employer.