Service Advisor Job Opening at Eicher

Job Overview

Eicher, a leading name in the retail industry, is seeking a dedicated and customer-focused Service Advisor to join our team in Mysore, Karnataka. This is a full-time position ideal for individuals with 0-1 year of experience who possess excellent communication skills and a passion for delivering exceptional customer service.

As a Service Advisor, you will be the primary point of contact for customers, ensuring they receive timely and efficient service. You will play a pivotal role in enhancing customer satisfaction and fostering long-term relationships.

Key Responsibilities

• Serve as the primary liaison between customers and the service department.
• Schedule and coordinate service appointments while managing customer expectations.
• Provide accurate estimates for service repairs and maintenance.
• Communicate service updates and follow up with customers post-service.
• Resolve customer complaints and concerns with professionalism and empathy.
• Maintain records of customer interactions and service transactions.
• Collaborate with technicians to ensure timely and high-quality service delivery.
• Upsell additional services or products when appropriate.

Required Skills & Qualifications

Essential Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Ability to multitask and work in a fast-paced environment.
• Problem-solving and conflict-resolution skills.
• Basic understanding of automotive or retail service processes (preferred).

Educational Qualifications:

• Doctorate degree in a relevant field (e.g., Business Administration, Customer Service).
• Fresh graduates with 0-1 year of experience are encouraged to apply.

Why Join Eicher?

Eicher is a trusted name in the retail industry, known for its commitment to quality and customer satisfaction. By joining our team, you will benefit from:

• A supportive and collaborative work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• Hands-on training and mentorship.

Job Details

How to Apply

Interested candidates meeting the qualifications are invited to submit their resume and cover letter to the Eicher HR department. Please include "Service Advisor Application" in the subject line.

Contact Information:

Address: Eicher, Mandya, Mysore, Karnataka, India

About Eicher

Eicher is a reputed organization in the retail sector, committed to delivering excellence in customer service and operational efficiency. With a strong presence in Mysore, Karnataka, we strive to create a positive impact on both our customers and employees.