Job Description: Warranty Incharge

About the Role

Eicher, a leading name in the Retail industry, is seeking a motivated and detail-oriented Warranty Incharge to join our Customer Service department in Mysore, Karnataka. This is a full-time, on-site position ideal for candidates with 0-1 year of experience and an ITI or Diploma qualification.

As a Warranty Incharge, you will be responsible for managing warranty claims, ensuring compliance with company policies, and delivering excellent customer service. Your role will involve coordinating with internal teams and external stakeholders to resolve warranty-related issues efficiently.

Job Details

• Job Title: Warranty Incharge
• Industry: Retail
• Employment Type: Full-time
• Department: Customer Service
• Experience Level: 0-1 Year
• Salary Range: 1-2 LPA
• Education Level: ITI / Diploma
• Location: Mandya, Mysore, Karnataka, India
• Remote Work: No

Key Responsibilities

As a Warranty Incharge, your primary duties will include:

• Review and process warranty claims in compliance with company policies.
• Verify product warranties and communicate approval/rejection to customers.
• Coordinate with service teams to ensure timely resolution of warranty claims.
• Maintain accurate records of warranty claims, approvals, and rejections.
• Assist customers with warranty-related inquiries and provide exceptional support.
• Collaborate with sales and technical teams to address warranty disputes.
• Ensure compliance with legal and company standards for warranty processing.
• Prepare reports on warranty claim trends and resolutions for management review.

Required Skills and Qualifications

To excel in this role, you should possess the following:

• Education: ITI or Diploma in a relevant field.
• Experience: 0-1 year in warranty management, customer service, or a related role (freshers with strong skills may apply).
• Basic knowledge of warranty policies in the retail or automotive sector.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency in using MS Office (Excel, Word) for documentation and reporting.
• Customer-centric mindset with problem-solving abilities.

Why Join Eicher?

Eicher is a trusted name in the Retail industry, offering employees a dynamic work environment, growth opportunities, and competitive benefits. By joining our team, you will:

• Gain hands-on experience in warranty and customer service management.
• Work with a supportive and collaborative team.
• Receive training and mentorship to enhance your skills.
• Enjoy job stability and growth prospects in a reputed organization.

How to Apply

If you meet the qualifications and are excited about this opportunity, we'd love to hear from you! Submit your updated resume and a brief cover letter to the email address provided by our HR team or apply through our official career portal.

Note: Only shortlisted candidates will be contacted for further interviews.

Location Details

Company Name: Eicher

Address: Mandya, Mysore, Karnataka, India

This position is based in Mysore and does not offer remote work flexibility.